H.264 HiDef FLV Hosting
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Q. What is "Web Hosting"?
A. When you visit a web site (like Yahoo! ) that web page has to be
physically stored somewhere. Web Hosters, like FLV Hosting, offer the space to
store web pages. The space the pages are stored on is called a server. Leasing
space on a server is comparable to leasing office space. For a monthly/yearly
fee, a company resides in that space, and all maintenance is the responsibility
of the property. As part of the lease, the company has access to additional
services that would otherwise be a costly investment. FLV Hosting stores Web
sites on its secure servers, enabling programmers to affordably leverage the
power of the latest in programming technology and redundancy over a high-speed
network.
Q. What is a Backbone?
A. A Backbone is the fiber optic network on which your website's
information travels. FLV Hosting's servers are directly tapped into redundant
Fiber Optic Networks.
Q. What is Bandwidth and why do you
limit?
A. Bandwidth is the term used to describe the transfer of data to and
from a server to the person who requested it. There is no such thing as
"free bandwidth", it has to be paid for somewhere, and we impose a
limit per package so customers know exactly how much they are using and when
they reach their limit. This can also be an indication of how busy the site is.
Bandwidth limits can be increased at any time. Please contact us for more
information.
Q. When will my account be ready for use?
A. Your account will be setup within 1-24-hours of signing up. This
applies to shared (website) hosting. We will give you means of using your
account so no time is wasted. Domains however have to propagate to us once you
change the name servers or we register a domain, and this can take 24 - 72 hours
to process. You can access your account's Control Panel and FTP during this time
by replacing your domain name with the server name you are hosted on, using the
information supplied in your welcome email.
Q. When do I have access to my account?
A. We aim for you have access to your account 24/7 and your account to be
view-able from the Internet 24/7.
Q. Do you perform backups?
A. All users are recommended to keep backups of all their files
locally and you can download a backup of your site from your cpanel. Though we
work hard to ensure our backup cycle runs smoothly and to different hardware, we
always reccomend you to backup your own files. We can perform regular backups
for a small monthly charge.
Q. Do you filter my email?
A. At present we do not filter based on dnsbl lookups. We only filter for
KNOWN virus' via definitions aquired and placed in our filter files. We block
extensions of the type .exe, .pif and .bat amongst others.
Q. Can I use FTP to upload files to my
account?
A. Yes, we recommend popular FTP clients such as smartFTP or CuteFTP.
There are however many clients available, each on their own merits. You can
download a copy of smartFTP by visiting www.smartftp.com.
Q. I'm in FTP. Where do I put my files?
A. You need to upload all your files to "httpdocs" for them to
be visible from the internet via your http://www.yourdomain.com.
Q. Do you offer support and what do you
offer?
A. We offer E-mail Support as well as Support Ticketing System and
Discussion Forums. All emails to common addresses (not individual staff
addresses) are sent through to the Ticket System.
Q. I need to upgrade / add extra features
to my account. Can I do this?
A. Yes, you can upgrade your account at anytime, to another plan or just
add more features. Please contact us to discuss your requirements. There are no
setup fees to upgrade your account and in most cases we can pro-rate the upgrade
for your account.
Q. How do I use Secure Socket Layers? (SSL)
A. You must purchase your own certificate to use this feature. Please
contact us for current pricing via us for certificates. They can range in price
but are roughly $150 USD. Certificates can be purchased from companies like
Thawte or VeriSign too. When you are ready to purchase your certificate, please
contact us and we will supply you with the necessary information if needed
(certificate signing request). Note, that to utilize https:// you will require a
Static IP address which can be added to your account via contacting
billing.
Q. Does your Hosting price include domain
registration?
A. Our hosting prices quoted have two options, one of which includes the
registration of a Domain name of your choice that is available for registration.
Q. What domain names are available for me
to use?
A. You can choose to register any domain name at www.namedoggy.com
that is not already registered. .com is primarily intended for US Domains etc.
Q. Can I update my whoIS information
after registering a domain?
A. Domains can have their whoIS information updated throughout their
registration. You can do this by logging onto http://namedoggy.com
.
Q. What is "Domain Parking"
A. Domain parking is where you can have multiple domain names show one site
on your account. E.g. www.mydomain.com and www.mydomain.net can be setup to show
your site "MyDomain". When you park a domain on your account, you can
also control the email features for this domain too!. Please submit a ticket if
you would like to park a domain and we can help you with this.
Q. How do I pay for my account?
A. The first time you sign up, the processor will set up the automatic
payment sytem.cWe currently accept payment by Check, or Major Credit
Cards via a third party processor.