PLEASE READ THIS AGREEMENT CAREFULLY. BY AGREEING TO OUR TERMS OF SERVICE AND ACCEPTABLE USE POLICY ON THE ACCOUNT SIGNUP FORM, SIGNING UP, COMMUNICATING WITH US, PAYING FOR AND/OR USING OUR SERVICES, YOU ARE AGREEING TO BE BOUND BY THE CONDITIONS AND TERMS OF THIS AGREEMENT
If you have questions about this Agreement, our Acceptable Use Policy (AUP)
or our Privacy Statement, please contact us. Terms of Service
This service Agreement is between FLV Hosting.com (hereinafter "we," "our," or
"us") and you, our Customer (hereinafter "Customer," "you" or "your").
FLV Hosting.com, as your web hosting service provider, will supply Customer with
a shared web hosting solution according to the specifics of your plan, along
with various services you select for maintaining your Web site, as indicated on
our Web site (hereinafter "Services").
You warrant that the contact and billing information, as listed on the account
signup form, is correct, complete and an accurate representation of your contact
details. You also warrant that you are a valid representative of the entity or
organization listed on our signup form, and are at least 18 years of age.
This Agreement represents the entire agreement between you and FLV Hosting.com,
and supersedes any and all other communications and any course of performance or
course of dealing, except as modified by revisions of this posting by FLV
Hosting.com or written agreement by an authorized officer of FLV Hosting.com
(provided, however, that any such revised posting shall take effect
prospectively from the date of the posting.)
Any of the terms, prices or services offered can be amended, modified or updated
by FLV Hosting.com at any time.
Customer Responsibility
Customer is responsible for uploading Web site files and/or providing and
setting up any Web site content. FLV Hosting.com is not responsible for
modifying, correcting or updating Web site material. Customer is responsible for making use of the account, if account is not used after setup, this is not grounds for a refund, the services have still been provided for your usage. All accounts Renew Automatically unless cancelled PRIOR to the renewal date, whether monthly or annually. Customer is responsible for instigating cancellations. Accounts not cancelled will incur the renewal cost when billed on monthly or annual date.
Customer is responsible for the content of any postings, data or transmissions.
This responsibility extends to any individuals or entities given access to the
account by the Customer.
Customer is responsible for maintaining the confidentiality of login and billing
information. FLV Hosting.com is not liable for any account disputes that may
arise between various parties holding account login information. FLV Hosting.com
is not responsible for any changes made to the account or any information that
has been modified by Customer, or any parties authorized by Customer, to access
the Control Panel.
Customer is responsible for bandwidth utilization, and monitoring bandwidth use
to ensure the Web site does not exceed the bandwidth allocated for the account(s).
Bandwidth allocation is per account and not per domain name or URL used. FLV
Hosting.com will use its best efforts to e-mail Customers who are at or near
their bandwidth utilization limits, but FLV Hosting.com does not take
responsibility if e-mail notification(s) is not received by the Customer.
Billing
Customer is responsible for ensuring credit card information is up to date with
sufficient funds to apply monthly agreed charges.
Monthly Recurring Accounts are month to month no contract.
Customer is responsible for updating and maintaining contact and billing
information with FLV Hosting.com, and to ensure funds are available for
recurring charges. Accounts renew AUTOMATICALLY without notice, on the
anniversary of the account plan activated when you ordered. This may be each 30
days or annually. You are supplied a receipt when account is rebilled. Any changes to the Customer contact information must be made
using the account Control Panel or by contacting our Support Team. Customer is
responsible for ensuring that FLV Hosting.com is able to notify the Customer for
technical, billing or other issues or purposes deemed necessary by FLV
Hosting.com to maintain the account.
Annual Recurring Accounts are year to year - no refunds or pro rated
refunds will be given in the event you wish to cancel. Services remain operating
for FULL 12 months whether you use them or not. You do not have to order Annual
Service, but if you do a discount is offered. If these terms are not acceptable
for Annual Accounts the Month to Month will suit instead.
Billing is provided by 2checkout.com (Paypal for Annual Accounts)
We use 2checkout.com because the monthly recurring billing is
automated, thus
keeping your costs to a minimum. When you sign up for service, 2checkout.com
will send you an invoice and receipt for your purchase. When your account is
re-billed for consecutive months, 2checkout will inform you of the recurring
charge in the form of a receipt. FLV Hosting does not provide invoices or have
access to your card information, nor do we want it. In the event you make an
unfounded chargeback claim contrary to the terms above, we reserve the right to
pursue for losses and or damages in a court of law.
If you have any questions about your recurring charges, or for copies of
invoices/receipts, the contact information is below:
2checkout.com
Customer Service Support Center
http://www.2checkout.com/contactus.htm
1-877-294-0273 toll-free in U.S. & Canada 1-614-921-2450 international callers
FLV Hosting.com reserves the right to discontinue service through the
beginning of the next month for your account in the event that it exceeds the
bandwidth allotment, storage, for non payment or the account is not upgraded in
a timely fashion. Accounts upgrading or downgrading due to overage on usage will
not receive billing pro-rate refunds of any kind. No
refunds are issued in the event of a hosting plan level ordered in error, unless
we are made aware within 48hours of the mistaken order.
Lawful Purpose
FLV Hosting.com reserves the right to refuse service to anyone in violation of
our Terms of Service or the Acceptable Use Policy (AUP) set forth below or
anyone using our networks or servers for unlawful purposes.
Customer agrees to abide by all terms outlined in our AUP. Any violation of
those terms will result in the actions outlined in our AUP.
Customer accepts liability resulting from any breach of our AUP.
Customer is responsible for making end-users aware of all the policies of FLV
Hosting.com and is responsible for any breach of those policies by their
end-users, as laid out in our AUP.
Complaints Against Customer
(excluding Trademarks and Copyright complaints)
FLV Hosting.com does not proactively review the Web site content or e-mail of
our Customers. In some situations, as outlined herein or in our AUP, we will
review and remove files, Web site content or e-mail to validate compliance with
our AUP.
We take no responsibility for the content or information contained on our
Customers' Web sites or within their e-mail. The opinions and views expressed in
the Web pages hosted by FLV Hosting.com do not necessarily reflect our views.
The contents of the Web pages hosted by FLV Hosting.com are not monitored or
reviewed in any way before they appear on the Internet.
Payment Policies - General
Accounts will not be activated or reactivated without prior payment.
All hosting fees and domain name renewal fees are due on or before the due date
of the renewing account and/or domain name.
Incomplete, incorrect or questionable signup information can result in an
account NOT being activated. Some accounts may be placed on hold for up to 72
hours, pending review of information received.
Any losses or expenses experienced by the Customer, due to actions taken by FLV
Hosting.com in response to Customer non-payment, are not the responsibility of
FLV Hosting.com.
Right to refuse orders
FLV Hosting reserves the right to deny orders without reason. FLV Hosting
reserves the right to refuse orders from certain countries.
The list below contains countries where orders are not acceptable due to high
instances of fraud attempts, or other general misuse we dont have time for.
Customer is responsible for making use of the account, if account is not used
after setup, this is not grounds for a refund
Payment Policies - Payment Processing
FLV Hosting.com's preferred method of payment is credit card.
By purchasing our hosting services, you are agreeing to allow FLV Hosting.com to
place your account on a recurring payment plan. The account will automatically
be re-billed according to the terms of the plan you select.
You grant FLV Hosting.com permission to charge your credit card for any and all
services you request, including, but not limited to, hosting and/or domain name
renewals.
If we are unable to process a payment for your hosting plan by its due date,
your account will be cancelled for non-payment and you will not be able to
access your Web site or e-mail.
When an account is cancelled, all copies of the Web site and e-mail files are
permanently and irretrievably removed from our servers, without notice.
If an account has been suspended for non-payment, it will only be reactivated
upon payment of all overdue fees.
OVERLIMIT ACCOUNTS
Accounts overlimit are sent an email notice to UPGRADE to the email address provided on signup
Overages are charged at $2 per gigabyte. Accounts who upgrade after receiving notices are not charged overage. Accounts ignoring overlimit notices are subject to IMMEDIATE REMOVAL. Accounts OVERLIMIT are NOT subject to ANY REFUNDS under ANY circumstances, even if billed for the next month service - YOU ARE OVERLIMIT AND OWE FLV HOSTING money, not the opposite. If you think you are due a refund avter being overlimt, calculate the NUMBER OF DAYS overlimit, and the number of GIGS overlimit then multiply by $2 to get the amount owed to FLV Hosting. We reserve the right to pursue collections and legal means to recover fees from accounts overlimit and unpaid
Billing Invoices. Recurring charges are sent a receipt via EMAIL each month. FLV
Hosting does not invoice outside of these emails. If you wish to receive a copy
of your original invoice you can email billing at flvhosting.com
If we make any refunds due to charges you dispute with your credit card company,
we will cancel your account. The cancelled account will only be reactivated once
all disputed/refunded fees are resolved satisfactorily, and we receive payment
for any and all administrative fees incurred by FLV Hosting.com as a result of
your dispute or charge-back request. We cannot guarantee any files or e-mail
will be available upon reactivation.
It is a violation of this Agreement for you to misuse or fraudulently use credit
cards, charge cards, electronic funds transfers, and/or electronic checks. A
determination of such misuse or fraudulent use shall be in our sole discretion.
Further, we may report all such misuses and fraudulent uses (as determined by us
in our sole discretion) to appropriate government authorities, credit reporting
services, financial institutions and credit card companies. In these situations,
you shall have waived any and all rights to privacy.
Cancellation Policy
You are free to cancel your account at any time. Similarly, we reserve the right
to cancel any account at any time, for any reason, including, but not limited
to, a breach of this Agreement or the AUP.
Fees for products and services are non-refundable.
If you do not wish to continue hosting with FLV Hosting.com, or do not wish to renew your domain name, it is your responsibility to contact our Support Team to cancel your account. You will need to indicate when you would like to cancel the account and whether you will maintain ownership of any domain names associated with your account.
Transferring a domain to a new hosting Company does not constitute canceling an account with FLV Hosting.com.
You have ninety (90) days to dispute any charge or payment processed by FLV Hosting.com.
Subdomain Ownership
Upon purchasing Services, FLV Hosting.com will assign you a subdomain composed
of your username and our domain name (e.g., username.FLV Hosting.com.com). Upon
cancellation of your account, FLV Hosting.com will retain all ownership rights
to the username and subdomain.
Technology Parameters
Customer is responsible for providing the equipment and services necessary to
access FLV Hosting.com networks, systems and servers. FLV Hosting.com makes no
assurances that the Customer's equipment is compatible with its services.
FLV Hosting.com is not responsible for any service issues experienced due to the
use of any programs, scripts or software not provided by FLV Hosting.com or not
residing on FLV Hosting.com's network, systems or servers.
FLV Hosting.com is not responsible for ensuring that Customer Web sites function
correctly, nor are we responsible for trouble-shooting programs, scripts or
software placed on our servers by the Customer.
Platform Compatibility
FLV Hosting.com strives to maintain compatibility with a wide range of browsers,
operating systems and individual user settings, but we cannot warrant that all
of our services, tools and pages will perform optimally with every
configuration. For best results, we recommend accessing FLV Hosting.com's
services through a PC running Windows 98 or higher, and using Microsoft Internet
Explorer 5.0 or higher as a browser. We also recommend monitors set to a minimum
of 256 colors, screen widths of at least 800 pixels, and ISDN or broadband
connections.
Electronic Commerce
If the Customer chooses to conduct online commerce, the Customer is responsible
for maintaining and creating an online store.
Customer is responsible for ensuring that products or services sold or made
available via our services are legal and accurately represented and that the
content of the store and related offerings do not infringe the rights of others.
Customer is responsible for fulfilling all the online store needs such as order
fulfillment, shipping, data security, etc.
Customer is responsible for the security of Customers' credit cards.
FLV Hosting.com is not liable for any fraud, disputed business transactions,
undelivered goods or other improprieties between Customers and their Customers.
Web Site Accessibility
We will use all efforts to ensure that Customers' Web sites are available to
third parties via the Internet 24 hours a day, seven (7) days a week, excluding
scheduled maintenance and regular system repairs as initiated by FLV Hosting.com.
However, due to the nature and complexity of online services, we cannot
guarantee the availability of (i) our Web site, (ii) any Customer Web site or
other Web site, information or material hosted by us, or (iii) the products
and/or services available on or through any of the above.
In the unlikely event of systems failure, no compensation is offered for outage.
User Data
Pursuant to FLV Hosting.com's Privacy Statement, FLV Hosting.com may disclose to
third parties certain aggregate information contained in your signup or related
data. However, FLV Hosting.com will NOT disclose personally identifying
information to third parties unless such disclosure is:
required or permitted by law, or is reasonably necessary to comply with
subpoenas, court orders, other legal process, or requests of governmental
authorities;
intended to prevent or assist in the investigation of suspected fraud or other
illegal activities, or otherwise represents actions taken in connection with
such activities;
to enforce these Terms of Service or otherwise establish or exercise FLV
Hosting.com's legal rights or defense against legal claims; or
otherwise provided for in the FLV Hosting.com Terms of Service or Privacy
Policy.
Backup / Restore
FLV Hosting.com does not maintain backup copies of Customer Videos, Web sites or
e-mail unless by PRIOR arrangement.
FLV Hosting.com cannot guarantee that the contents of a Web site will never be
deleted or corrupted, or that a backup of a Web site, videos or email will
always be available.
We ALWAYS recommend that Customers copy all content of a Web site to a local
computer and strongly suggest that Customers make an additional copy, on another
desktop, (or elsewhere) to ensure the availability of the files.
Emergencies/Special Situations
We reserve the right to take any proactive steps we deem necessary to maintain
the security, connectivity, performance and services of our Customers, including
but not limited to actions requiring us to deactivate Web sites, shut down our
network, or review the content on Web sites to evaluate the reason for perceived
behaviors.
In rare instances, we may need to completely delete a Web site or account
because of some significant failure, security breach or other emergency. In such
cases, we do our best to backup a deleted Web site, but we cannot ever guarantee
a full restore of a Web site.
Acceptance of Commercial Relationship and E-mail Communications
By purchasing Services, you are agreeing to this commercial relationship with
us. As such, you agree our communications to you are solicited e-mails and not
SPAM.
From time to time, we offer our Customers the opportunity to participate in
special offers, contests or surveys, and we may feel it is important to notify
you about new products and services through promotional materials and
newsletters. You may choose to opt out of receiving these notifications either
by responding to the unsubscribe instructions included in the e-mail or by
contacting our Support Team.
Domain Name Registrations and Renewals
Upon a Customer's request, and subject to these terms and conditions, FLV
Hosting.com will attempt to register a domain name, or renew the registration of
an existing domain name, on behalf of the Customer with any domain name
registrar that FLV Hosting.com, in its sole discretion, elects to employ for
such registration or renewal (the "Chosen Registrar"). FLV Hosting.com reserves
the right to refuse any request for registration or renewal of a domain name.
When registering a new account, you will be enrolled in our Automated Domain
Renewal Service. Through this service, FLV Hosting.com will attempt to
automatically initiate the renewal of any domain name you register through FLV
Hosting.com. The renewal will be initiated 15 days before a domain's expiration
date. Of course, you can opt out of the Automated Domain Renewal Service at any
time. While participating in the Automated Domain Renewal Service, you agree to
be bound by the policies associated with this service. In the event of conflict
between those policies and rules and this Agreement, this Agreement will
control.
The registration or renewal of any domain name by FLV Hosting.com on behalf of a
Customer is subject to, and contingent upon, (i) the Customer providing all
information needed to complete such registration, (ii) the availability of the
domain name, (iii) the domain name not being in violation of any applicable law,
rule, statute or regulation, (iv) the domain name not being in violation of any
policy of the Chosen Registrar, (v) any fees or costs for such domain name
registration being paid in advance by the Customer and (vi) the Customer's
continued compliance with any and all FLV Hosting.com Terms of Service and the
AUP.
Once a domain name has been registered or renewed through FLV Hosting.com, no
refunds will be given for the domain registration or renewal fee.
The Customer has full ownership rights over any domain name registered or
renewed through FLV Hosting.com, where the domain registration fees have been
paid in full by the Customer. In the event of fraud or failure to pay fees, FLV
Hosting.com will retain possession of the domain name. In addition, if we
receive a credit card charge-back for a domain registered with us, FLV
Hosting.com will take ownership of the domain name(s) registered.
FLV Hosting.com is not responsible for maintaining the registrant information
for domain names. The domain owner can modify all this information using our
Control Panel, by contacting our Support Team or contacting the Chosen
Registrar. The Customer agrees to continually update all information required by
the Chosen Registrar. Updating your information with FLV Hosting.com does not
automatically update it with the Chosen Registrar.
FLV Hosting.com is not responsible for any domain name's availability. The
Customer waives any and all claims against FLV Hosting.com for, and hereby
releases FLV Hosting.com from, any loss, damage, liability, cost or expense
arising out of, or relating to, the registration or release of a domain name.
The Customer acknowledges and understands that any and all domain name
registrations and renewals are subject to the terms, conditions, rules,
regulations, applicable law and policies of ICANN (Internet Corporation for
Assigned Names and Numbers). In addition, any and all domain name registrations
and renewals are subject to the terms and conditions of the Chosen Registrar,
which can be found on the Web Site of such Chosen Registrar. Upon request, FLV
Hosting.com will provide the Customer with the name of the Chosen Registrar.
The Customer understands and accepts that a request for a domain name
registration or renewal is no guarantee that the Customer will receive the
domain name that has been requested. The Customer understands, accepts and
appreciates the risks associated with circumstances and vulnerabilities
generally affecting the Internet and e-commerce in general. The Customer waives
any and all claims it may have against FLV Hosting.com for, and hereby releases
FLV Hosting.com from, any loss, damage, liability, cost or expense arising out
of, or relating to, the registration or release of a domain name in such
circumstances.
FLV Hosting.com is not liable for domain disputes that may arise over changed
registrant information for a domain name.
FLV Hosting.com is not responsible for resolving any domain disputes. These
issues must be resolved by the parties involved, according to the legal bounds
of ICANN, the domain name governing body. FLV Hosting.com will not act as an
arbitrator, but will honor any ICANN decisions.
More about Domain Renewals
If we are unable to secure payment before the domain renewal date, the domain
name will expire.
Forty (40) days after a domain renewal date, a domain name will be released by
the Registrar and made available to the general public for re-registration.
After a domain has expired, we will, upon a Customer's request, put in a request
with our Registrar to renew and reactivate the domain name if all registration
fees are paid (including any extra fees required to pull a domain name out of
its redemption period). This process is normally complete within four (4) days.
If we receive a dispute of payment, a chargeback or a request for a refund from
your credit card FLV Hosting.com for a renewed domain name, FLV Hosting.com may
take over the ownership of the domain name in question.
The Customer agrees that any and all information provided in connection with any
domain renewal request shall be true and correct in all respects. In connection
with any such request, FLV Hosting.com assumes responsibility only for
processing such renewal request with the Chosen Registrar. FLV Hosting.com
disclaims any and all responsibility to verify any information provided in
connection with the request and shall have no responsibility or liability for
any loss, delay, inconvenience, interruption in service, service error or loss
of data.
FLV Hosting.com bears no responsibility or obligation to notify Customer of any
approaching domain name expiration dates. The Customer agrees to bear complete
responsibility for such deadlines.
Transferring a Domain to FLV Hosting.com
If a Customer requests a domain name registration or renewal that requires a
transfer from one registrar or reseller to another, the Customer is solely and
completely responsible for compliance with any registrar or reseller terms,
conditions, procedures and/or policies in connection with the request. FLV
Hosting.com shall have no liability or responsibility resulting from a delay,
inconvenience or expiration of a domain name as a consequence of the Customer's
failure to comply with such terms, conditions, procedures and/or policies.
While FLV Hosting.com will assist you in any way reasonable, we are not
responsible for ensuring your domain name is transferred to our servers. During
the domain transfer process, Customer is responsible for making any necessary
domain name server changes and ensuring the transfer is implemented correctly.
Sub Domains
Sub domains are set up for clients to ensure a working account. It is not
essential to use these sub domains as you can add your own. Sub domains of the
server -- example videos.flv5.com are set up at the sole descrection of FLV
HOSTING and are for internal use only. Clients setting up sub domains of the
server their account resides on WILL be deleted. If you do require sub domains
you MUST add your own domain to the account and set up sub domains of that
domain.
Example
yourvideos.com
sub domain could be myvideos.yourvideos.com
Standard and Private-Label Reseller Programs
In addition to all terms and conditions described in this Agreement, the
following shall also be applicable to FLV Hosting.com Wholesale and
Private-Label Resellers.
The Reseller agrees, on behalf of both the Reseller and each Customer signed up
by the Reseller, to comply with these Terms of Service.
In the event that a Reseller or a Reseller's Customer is determined to be in
violation of the Terms of Service, the Reseller shall, upon receipt of notice of
the violation, take prompt action to ensure that the account in question is
updated to be in full compliance with the Terms of Service.
FLV Hosting.com is not responsible for the actions or misrepresentations of
Resellers. The Reseller hereby agrees to indemnify FLV Hosting.com from and
against any and all claims made by any Customer that result from the Reseller's
misrepresentation, breach of the Terms of Service or other improper actions by
the Reseller.
FLV Hosting.com reserves the right to revise its Wholesale and Private-Label
Reseller Programs, AUP and the Terms of Service at any time. Changes shall take
effect when posted online.
Customers who have been signed up by Resellers agree to operate their Web sites
in accordance with the Terms of Service.
Resellers cannot make any modifications to the FLV Hosting.com Terms of Service.
Any such alterations shall be deemed a violation of the Terms of Service and
could result in a cancellation of a Reseller's account(s). FLV Hosting.com is
not responsible for any modifications made to the Terms of Service by Resellers.
Resellers in the Wholesale Reseller Program assume all responsibility for
billing and technical support for each of their Customers. FLV Hosting.com
reserves the right to refuse inquiries made to the Support Team from the
Customers of Resellers in the Wholesale Reseller Program.
Waiver of Jury Trial
Both you and FLV Hosting.com hereby agree to waive all respective rights to a
jury trial of any claim or cause of action related to or arising out of this
Agreement.
The scope of the waiver is intended to be all encompassing of any and all
disputes that may be filed in any court and that relate to the subject matter
herein, including without limitation, contract claims, tort claims, breach of
duty claims, and all other common law and statutory claims.
You and FLV Hosting.com each acknowledge that the waiver is a material
inducement for each party to enter into a business relationship, that each party
has already relied on the waiver in entering into these Terms and that each will
continue to rely on the waiver in their related future dealings.
Each party further warrants and represents that each has had the opportunity to
have legal counsel review the waiver.
The waiver is irrevocable, meaning that it may not be modified either orally or
in writing, and the waiver shall apply to any subsequent amendments, renewals,
supplements or modifications to these Terms. In the event of litigation, these
Terms may be filed as written consent to a trial by court.
Limitations of Liability
FLV Hosting.com operates a shared hosting environment, which affords a
cost-effective hosting option for our Customers and introduces some risk that a
Customer could impact others.
We cannot accept any liability for downtime, interruptions of service, loss of
business, breach of security or inadvertent access to your private data.
We cannot accept any liability for our response to a legal requirement or court
order. Furthermore, there are some circumstances where FLV Hosting.com must use
its best judgment on how to respond to opposing legal viewpoints. In such
instances, we cannot accept any liability where our judgment is ultimately
wrong.
FLV Hosting.com AND ITS CONTENT ARE PROVIDED "AS IS", WITH NO WARRANTIES
WHATSOEVER. ALL REPRESENTATIONS AND/OR WARRANTIES OF ANY KIND, EITHER EXPRESSED,
IMPLIED OR STATUTORY, INCLUDING, WITHOUT PARTICULAR LIMITATION TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED TO THE FULLEST
EXTENT PERMITTED BY LAW. ALL MEMBERS ACKNOWLEDGE THAT ANY WARRANTY THAT IS
PROVIDED IN CONNECTION WITH ANY PRODUCT AND/OR SERVICE AVAILABLE THROUGH FLV
Hosting.com IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, OR MANUFACTURER OF THAT
PRODUCT AND/OR SERVICE, AND NOT BY FLV Hosting.com.
YOU AGREE THAT ALL ACCESS AND USE OF FLV Hosting.com AND THE CONTENT THEREOF IS
AT YOUR OWN RISK. IN NO EVENT SHALL FLV Hosting.com BE LIABLE FOR (A) ANY LOST
DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
ARISING OUT OF OR RELATING TO THE NETWORK, SYSTEMS, TOOLS, SOFTWARE OR THE
SERVICES PROVIDED HEREUNDER, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, OR OTHERWISE FOR ANY SUCH CLAIM, (B) FOR ANY DAMAGES OR COSTS
ARISING FROM ANY THIRD PARTY'S ACTIONS, FAILURE TO ACT, OR DELAY IN PERFORMING
ANY OBLIGATION WHATSOEVER, OR (C) ANY CUSTOMER WEB SITE OR ANY CONTENT ON SUCH
WEB SITES, OR OUT OF ANY ERRORS OR OMISSIONS IN THE CONTENT THEREOF. YOUR AGREE
THAT YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS WEB SITE, SITE-RELATED
SERVICES, PRODUCTS, TOOLS AND/OR CONTENT CONTAINED WITHIN THE WEB SITE, OR WITH
THE EXTENT TO WHICH SUCH WEB SITES ARE "UP" OR ARE AVAILABLE FOR ACCESS BY YOU
OR OTHER USERS OF THE INTERNET, IS TO STOP USING OUR SERVICES. WITHOUT LIMITING
THE GENERALITY OF THE FOREGOING, FLV Hosting.com SHALL NOT BE LIABLE FOR
PERSONAL INJURY OR PROPERTY DAMAGE.
Miscellaneous
These Terms shall bind and benefit the successors and heirs of the parties.
These Terms, product offerings and pricing are subject to change at any time,
without notice.
By visiting this Web site and/or using or purchasing goods and/or services from
or through this Web site, you consent to the federal and state court of The
State of Florida having jurisdiction over you. The Terms and the relationship
between you and FLV Hosting.com shall be governed by and interpreted in
accordance with the laws of The State of Florida, United States of America,
without reference to its principles of conflicts of law.
If any provision of these Terms should, for any reason, be held invalid or
unenforceable in any respect, the remainder of these Terms shall be enforced to
the full extent permitted by law. A court of competent jurisdiction is hereby
empowered to modify the invalid or unenforceable provision to make it valid and
enforceable.
Acceptable Use Policy
We've developed this Acceptable Use Policy (AUP) to help our Customers
understand their responsibilities when using our services. It explains our
polices regarding activities that may be harmful to our Customers or compromise
the efficiency of our shared hosting environment.
We may take preventative or corrective action, at our discretion, in response to
any of the activities described in this AUP, along with any activities that
contradict the spirit of this AUP or the nature of the Internet as an open,
efficient method of communicating and conducting business.
To meet the changing needs of our Customers, our business, the Internet
environment and the legal landscape, this AUP may be revised at any time and we
encourage you to review this AUP on our Web site periodically.
I. Rights and Responsibilities
Lawful Use. Our services may only be used to engage in lawful activities.
Examples of unlawful activities that are prohibited by this AUP include, but are
not limited to:
Child Pornography. We do not knowingly host and we prohibit use of our services
for the distribution or dissemination of child pornography. We consider "child
pornography" to be a visual depiction of a minor (child younger than 18) - or
any person explicitly or by implication described to be a minor who is engaged
in sexually explicit conduct. Prohibited activities include possession,
manufacturing and distribution of child pornography, online enticement of
children for sexual acts, child prostitution, and child sex tourism.
When we become aware of the presence of child pornography that is on or being
transmitted through our network, the associated Web site will be suspended and
reported to law enforcement agencies as required by law. Online Gambling. You
may not use our services to engage in the online making, receiving, recording or
forwarding of bets or offers to bet. You may not link to sites that engage in
such activities.
U.S. Export and Import Laws. Customers may not use our services to engage in a
violation of U.S. export and import control laws. Violation of these laws may
include selling products that are legal to sell in the U.S., but illegal to
export; or legal to sell in one country, and illegal to sell in the U.S.
Customers may not use our services to aid individuals with whom U.S. citizens
may not do business.
Electronic Crimes and Security. We take the security of our network, facilities
and our Customers seriously. Customers are prohibited from engaging in the
activities set out below and any other activities that create a security risk
for us and our Customers. Illegal or Unauthorized Access to Other Computers or
Computer Networks. FLV Hosting.com prohibits attempts to access, monitor or
disrupt another's account, computer, computer network, or security measures. In
addition, any activity that may be seen as precursor to an attempted system
penetration (for example: port scan, stealth scan, or other information
gathering or monitoring activity) is forbidden.
Customers are also prohibited from attempting to circumvent security in order to
obtain access to services on FLV Hosting.com servers that are not provided in
your account. Customers cannot scan our network or other networks with the
intent to breach and/or evaluate security vulnerabilities. It will be considered
a violation of this AUP for you to attempt to breach or to breach the security
or firewall systems of , its Internet access provider, or any affiliates. If you
become aware of such an attempt to breach or actual breach, please notify using
the contact information listed above.
We reserve the right to engage in the activities set out in this paragraph in
order to improve the security of our services and investigate security breaches.
Engaging in Destructive Activities. Customers may not engage in the act of
sending or distributing malicious code or information regarding the creation of
Internet viruses, worms, Trojan Horses, mail bombing or denial of service
attacks. "Destructive Activities" includes, but is not limited to, sending
packets with an illegal packet size, UDP flooding, ping-flooding, half-open TCP
connection flooding and any other activity that may be deemed harmful and that
may result in a denial of service against any computer or computer network.
Intruding into a FLV Hosting.com's network to alter, access, steal, disable or
destroy data, including personal, financial, proprietary, or to use the services
of the host computers is also prohibited. This prohibition extends to activities
that disrupt the use of, or interfere with the ability of, others to use a
computer network and any connected network, system, service, or equipment. These
types of activities are not only harmful to the shared hosting environment but
also slow and cause damage to the entire Internet.
Other Illegal Activities. Customers are not allowed to engage in activities that
are deemed illegal by FLV Hosting.com. These activities include advertising,
transmitting or otherwise making available ponzi schemes, pyramid schemes;
fraudulently charging or collecting credit card information; or pirating
software. All material on our network and servers must comply with United States
laws. In addition, all material placed on our network and servers by our
Customers must be legal in the Customer's own jurisdiction.
Pornography. No Customer shall use FLV Hosting.com's services to engage in
pornography. This includes uploading or publishing material that would commonly
be considered "indecent," "appealing to the prurient interest" or referred to as
"adult" material. In addition, linking to these sites is not allowed.
Intellectual Property. Customers may not engage in activities that infringe or
misappropriate the intellectual property rights of others. This includes, but is
not limited to, infringing copyrights, trademarks, service marks, trade secrets,
software or patents held by other individuals, corporations or entities. FLV
Hosting.com will cancel the account of any Customer who knowingly infringes
intellectual property laws.
Common instances leading to intellectual property violations involve the
unauthorized use of pictures, framing another's Web site within your own without
permission and using another's trademarks without their permission to promote
competing goods or services.
The Digital Millennium Copyright Act (DMCA). If you believe your copyright
interests have been infringed, and Customers who receive DMCA notices from us,
are encouraged to become familiar with the provisions of the DMCA by going to
this link:
http://www.copyright.gov/legislation/hr2281.pdf .
Copyright infringement. To report an infringement, copyright holders must send
"proper notice" to our General Counsel. It is the copyright holder's obligation
to draft its notice in a way that makes the claim easy to and identifies the
source of the complaint."Proper notice" contains the following:A physical or
electronic signature of a person authorized to act on behalf of the copyright
owner.
Actual identification of the material you claim violates your copyright, or if
there is more than one violation, a representative list.
Sufficient information to enable us to locate the material you claim infringes
your copyright. Please include the URL, rather than a description of the
content.
Information that enables us to contact you. Anonymous DMCA complaints will not
be honored.
The following statement: "I have a good faith belief that the use of the
material in the manner complained of is not authorized by the copyright owner,
its agent, or the law."
The following statement: "Under the penalty of perjury I state that the
information contained in my complaint is accurate and I am authorized to act on
behalf of the owner of the copyright I claim is infringed."
Pursuant to the DMCA, we have designated our General Counsel as our agent for
receipt of DMCA notices. All DMCA notices must be sent to the General Counsel.
We have no obligation to review DMCA notices not directed to our General
Counsel, to respond to DMCA complaints that do not comply with the DMCA, or
which are characterized as DMCA complaints, but make other allegations.
In the event that removes or disables access to material claimed to be a
copyright infringement, FLV Hosting.com may (but is not required to) attempt to
contact the Customer who has posted such material in order to give that Customer
an opportunity to respond to the notification. Any and all counter notifications
submitted by the Customer will be furnished to the complaining party. FLV
Hosting.com will give the complaining party an opportunity to seek judicial
relief in accordance with the DMCA before FLV Hosting.com replaces or restores
access to any material as a result of any counter notification.
Trademark Infringement. We consider a Trademark Infringement to be any use of a
trademark, service mark, trade dress or other identifying mark, word, phrase,
color, picture or layout that could lead to confusion between a Customer's use
and the use by the holder of a valid trade or service mark.
We evaluate allegations of trademark infringement upon receipt of "proper
notice." Proper notice consists of:
Identification of any URL that allegedly infringing protected material;
A verifiable statement of ownership;
A statement that you believe the disputed use is not authorized by the trademark
owner or by law;
Information that enables us to contact you; and
A physical or electronic signature of the trademark owner, or person authorized
to act on behalf of the owner.
It is our policy to terminate the services of Customers for whom we have
received multiple proper notices alleging infringement of the same or similar
copyrights.
FLV Hosting.com Copyrighted Material. It is also our policy to protect its own
intellectual property rights. The use of content or marks found on our Web site,
or use of the name "FLV Hosting.com," without the prior written consent of FLV
Hosting.com, is prohibited. Any infringement of 's intellectual property rights
will result in immediate termination by of the infringing 's contract.
We do, however, want to provide our Customers with the information and access
they need to create a successful online presence and will permit fair use of our
trademarks when it is possible and appropriate.
Any questions about what constitutes fair use versus infringement should be
directed to our General Counsel.
Disruptive Activity and Communications. Customers must not engage in any
activity that disrupts the quiet enjoyment or use of the Internet or FLV
Hosting.com services by others. Disruptive activities include, but are not
limited to:
Spamming - Because SPAM can impair our ability to deliver quality services,
Customers are prohibited from sending, assisting, or commissioning the
transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM
Act ("SPAM") of 2003. It is your obligation to ensure that e-mail sent by you,
or on your behalf, does not violate this law. We assume SPAM complaints are
valid unless we are provided with credible information to the contrary.
To avoid action under our AUP, please familiarize yourself with the CAN-SPAM Act
by following this link: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm
.
It is our policy to cancel accounts that experience a pattern or history of
sending e-mail that is the subject of legitimate SPAM complaints from
third-parties. We investigate all complaints and take the appropriate action
given the circumstances and history of non-compliance.
It is a violation of this AUP to commission a third party to send e-mail that is
in violation of it, even if that third-party does not use FLV Hosting.com
systems, networks or resources.
E-mail not in compliance with this AUP - regardless of source - which contains
any reference to a Web site hosted by us or contains any reference, link, to a
network or system of FLV Hosting.com is prohibited.
FLV Hosting.com reserves the right to cancel or suspend your account, at our
sole discretion and without notice, for situations involving SPAM violations.
Offensive Communication - harassment, defamation, libel and hate speech -
Customers are prohibited from using our services to engage in activities that
may be considered harassing, defamatory, libelous or malicious. Whether a
particular activity is within scope of this prohibition is solely within our
discretion.
We generally consider harassing activity - or harassment - to be the act, or
intention, of intimidating, threatening or otherwise tormenting others using our
services. Harassment can result from the language used, or the frequency or size
of a message. Hate speech or literature includes, but is not limited to,
anything that prejudices, creates a hostile bias or grossly defames a group.
Use of Our Services.
Unauthorized Reselling or Providing Access to Account Services. Customers cannot
resell or provide access to e-mail services, tools or access codes/passwords
that are not being used to maintain a Customers account. Nor can Customers sell
or give any type of script installed on FLV Hosting.com's servers.
Exploits.
You, the client, is responsible for installed programming, website setup and maintenence free from exploits. FLV Hosting PRIMARY hosting is VIDEO STREAMING, not regular http hosting. While we do provide space for http hosting, it as a courtesy. Therefore, as such, priority is given to video streaming accounts.
Internet website coding, by nature is subject to exploit by worms, attacks, and script "bots". It is client responsibility to stay up to date, informed and install latest patches, blocks or other methods to ensure safe usage of scripts within a website. FLV Hosting can provide PAID support to assist with additional security, but does NOT supply such as a matter of course. Scripts can be researched and remedies/precautions sought on a case by case basis, contact support for such matters.
Customers may not use, or permit programs on their Web site, such as CGI, Perl,
PHP, etc, which intentionally or unintentionally allow third-parties to utilize
your scripts in a manner that violates this AUP interfreres with accounts, injects malicious code or other breach of normal operation.
Common script exploitations include security breaches that third-party use to
access your Web site files or directories, spam that third-party use to send
e-mail that is not in compliance with the CAN-SPAM act. Please be aware, these
exploitations can happen when Customers introduce new scripts, or modify the
scripts that we provide.
Customers must immediately modify or deactivate offending scripts. We reserve
the right to temporarily suspend your account, modify or deactivate offending
scripts, or take other action we deem necessary to address or prevent violations
of this AUP.
Other Activities or Information. Customers are prohibited from taking part in
any activity or information, lawful or unlawful, that could be considered
harmful, offensive or controversial for FLV Hosting.com, its Customers or
third-parties. When evaluating an AUP violation, we consider whether we could
reasonably foresee our Customers, operations, reputation, goodwill or general
Customer relations being negatively impacted by the activity or information.
Requests for information about you and your use of our services. We have an
obligation and a duty to respond to subpoenas and other legitimate requests for
information about your account and your use of our services. You should not
assume that any information will remain confidential.
II. Remedies and Action
In General. When we become aware of a violation of our AUP, it is at our sole
discretion to respond in the manner we believe to be appropriate for stopping
the offending activity, including but not limited to, removing or blocking
access to material, shutting down a Web site, blocking offending transmissions,
deleting an account and all associated information and files.
No credits or refunds will be issued for any account that is cancelled due to a
violation of this AUP, whether or not it is later proven that an actual AUP
violation occurred.
Presenting Complaints and Notice.
We reserve the right to use our best judgment to determine who bears the
burden of proof for alleged AUP violations. We also reserve the right to take
any and all action that we deem appropriate And bear no responsibility for
verifying/investigating complaints and responses.
www.flvhosting.com
Revised Jun 30th 2008